The standards we expect all sellers on the Fishbrain Shop to maintain
At Fishbrain we value our customers and want them to know they can expect excellent service and quality products whenever, wherever, and however they shop with us.
If you’re joining us on the Fishbrain Shop, we already know you have a great product our customers will love so we want to be sure that we all do our very best to ensure the highest possible standards of presentation and customer service are maintained to keep our customers coming back.
As retailers, we listen to our customers every day, and in the world of online shopping we know that almost all of the things that disappoint and frustrate our customers are when we fail in a few key areas: shipping, communication, product information, returns/refunds and stock availability. By setting standards for these critical aspects of customer service that our customers can come to expect from us every time they shop on the Fishbrain Shop we collectively build confidence and trust in what we do, but if any of us let the team down we let our collective customers down.
All sellers are expected to meet and maintain certain standards:
Fishbrain reserves the right to vary the Fishbrain Seller Standards at any time. Fishbrain will provide existing Sellers with 30 days’ notice of any material changes
In order to meet our promise to our customers of timely delivery and communication, we require sellers to:
Shipping costs are one of the biggest barriers to buying online, so keeping your shipping costs competitive will help to deliver better conversion and encourage repeat purchase.
To improve conversion, build trust with our customers you are required to:
Whether a customer contacts you directly or via the Fishbrain Marketplace team, responding in a timely and professional manner will give customers a reason to shop with you again. It is expected that all sellers:
Where an issue is unable to be resolved, we’re here to help! Contact your account manager to help you resolve any disputes you can’t handle directly.
The Fishbrain Shop is a home for sellers of quality products, and customers expect a certain consistent standard when it comes to the way we present product online.
Images and product attributes need to meet the following standards to be published online:
Images must be:
A minimum size of 1000px x 1000px
All images of the listed item must be of the product/service itself or the product in use
No images are to contain seller contact details, pricing, text overlays, watermarks or advertising material
All mandatory product attributes are required for a product listing to go live and listed on the Fishbrain Shop