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  • ** JUST TO LET YOU KNOW, WE’RE RUNNING AS USUAL **

Helping people who fish,
get better at fishing

Fishbrain FAQ


SHOP


How do I know if I was able to successfully place an order?
After placing an order, you will receive a confirmation email stating that your payment has been received and your order is being processed, the email will also have a summary of your order.

Why can't I see all my ordered products in the order confirmation email?
If you have made an order containing several products and you have only received confirmation for one product or for a few of them, please note that because we are selling products from different brands, you will receive separate confirmation emails from the brands, some emails will be received instantly and some might take a short time to reach you.
If you haven't received the confirmation email within the next 24 hours, please contact us at support@fishbrain.com.

Why was I charged before the products were shipped?
Please note that we do not charge, but the amount gets reserved on the credit card, our purchase flow is the following:
- Transaction is processed (funds reserved)
- Shipping is fulfilled
- Customer is charged
If you are facing any issues with the charging, please contact your credit card provider.

How can I get a refund?
If you bought products via Fishbrain within the past 30 days and want to request a refund, you can contact us here, by sending an email to support@fishbrain.com or through the return online form. For the full terms and conditions on returns, view our Terms and Conditions.

My product was delivered defective, how do I request a return?
If you bought a product via Fishbrain that was delivered defective, you can request a return and then a refund. For returning a product you need to fill in the return form online with information such as your full name, email address, invoice number, address, reason for return and any other details that you wish to add.

How can I request a return?
If you bought products via Fishbrain within the past 30 days you can request a return. For returning a product you need to fill in the return form online with information such as your full name, email address, invoice number, address, reason for return and any other details that you wish to add.

How do I cancel my order?
If you would like to cancel your order, please reach out to support@fishbrain.com. State clearly your request to cancel the order and include the invoice number for the order in question. Please note that the order can only be canceled if it has not yet been processed. It is thus important that you reach out to us as soon as possible with a request to cancel an order.


SHIPPING AND TRACKING


Where do we ship?
At the moment our products from the Shop are being sold in the United States only, therefore we can ship in the entire United States.

When is my order going to be shipped?
Orders are usually shipped within two business days but it can take between 5-10 business days for the customer to receive their order.

Where can I find my tracking number?
The tracking number is generated after the order has been processed and shipped. Customers get their tracking numbers via the shipping notification email. If such an email has not been sent out, the order hasn’t been processed yet. Wait a day or two for the email before reaching out to our support at support@fishbrain.com.

How do I change my shipping address?
If you would like to edit the shipping information for your order, please reach out to support@fishbrain.com. Include both the invoice number for the order in question as well as the correct address. Please note that shipping information can only be edited if the order has not yet been processed. It is thus important that you reach out to us as soon as possible with a request to edit shipping information.

Can I change the address after receiving the shipping notification email?
Please note that shipping information can only be edited if the order has not yet been processed. If you have received a shipping confirmation email, the order has been processed and we are unable to edit shipping information. In this case you will have to reach out to the delivery company.

How can I pay?
You can pay by credit cards (Mastercard, Visa, American Express, JCB, Discover) and PayPal.

When do you charge my credit card?
Please note that we do not charge, but the amount gets reserved on the credit card, our purchase flow is the following:
- Transaction is processed (funds reserved)
- Shipping is fulfilled
- Customer is charged
If you are facing any issues with the charging, please contact your credit card provider.


APP


Can’t login/password reset
To get back into Fishbrain, use the steps below:
1. Open the app
2. Tap "Log in"
3. Tap “Continue with Email”
4. Use the “Magic Link”
You will then receive an email with a magic link to access your account.
You can also click here to reset your password: https://fishbrain.com/password_reset

View our FAQ section for the app here.